SugarChicks privacy policy
This SugarChicks privacy policy explains what personal data the administrator of the sugarchicks.com service collects, why we use it, who receives it, how long we keep it and how you can use your rights.
The administrator of the sugarchicks.com service is the controller of your personal data. For any privacy question or request, write to support@sugarchicks.com.
Your privacy settings
- Profile hidden from search enginesSigned-in members only
- Private albumsShared one member at a time
- Incognito modeSeen only by members you message
The personal data we collect
We collect only the data we need to run a verified, safe dating service for adults.
Account data
Your email address, a securely stored password, the 6 digit email codes used to confirm your account, your membership plan and account settings.
Profile data
Your display name, age, city, gender, who you are looking for, lifestyle details, profile text, relationship goals and any other details you choose to add. Some of this may reveal information about your sex life or sexual orientation. You provide it by choice, and we use it only to show your profile to members and to match you with them.
Photos and private albums
Public profile photos and photos in private albums, together with the list of members you have given or removed access to each album.
Verification data
Your date of birth, a selfie liveness check and an image of your government photo ID. These are processed by a third-party identity verification provider on our behalf. The selfie and ID images are kept only as long as needed to complete the check, handle a dispute or meet a legal obligation, and are then deleted. We keep the verification result (passed or rejected), the date of the check and your confirmed date of birth.
Messages
The content of messages you send and receive, the time they were sent, read receipts and any flags raised by automatic screening.
Usage data
Log data such as IP address, device and browser type, pages viewed, search filters, who viewed your profile, favorites, blocks, reports and security events.
Payment data
Your payments are handled by a third-party payment processor. We do not see or store your full card number. We receive the plan, amount, date, payment status, the last digits and expiry date of the card and a reference that links the payment to your account.
Why we use your data and our legal bases
We use your data only for clear purposes, each with a legal basis.
To provide the service you signed up for (contract)
Creating and running your account, showing your profile to signed-in members, matching, messaging, private albums, travel mode, incognito mode, memberships, billing and support.
To meet legal obligations
Age and identity verification, keeping accounting and tax records, answering lawful requests from authorities and reporting unlawful activity where the law requires it.
For our legitimate interests
- Safety screening, including automatic screening of messages for offers of sex for money, requests for gift cards, payment app handles and off-platform money requests.
- Preventing fraud, fake profiles, scams and abuse, and reviewing reports.
- Keeping the service secure and working, and fixing errors.
- Defending legal claims.
We balance these interests against your rights, and you may object to processing based on them.
With your consent
Processing of sensitive profile details you choose to share, optional emails about new features, and any other processing where we ask for your consent. You may withdraw consent at any time in your account settings or by writing to support@sugarchicks.com. Withdrawal does not affect processing that took place before it.
No automated decisions with legal effect without review
Automatic screening may hold a message for review. Decisions to suspend or close an account are made by our moderation team. Verification is checked against fixed rules, and you may ask for a human review of a rejection at support@sugarchicks.com.
Who receives your data
We do not sell your personal data and we do not share it for advertising. We share data only with service providers who work for us under contract and only as far as they need it.
Categories of recipients
- A hosting provider that stores the service and its data.
- A payment processor that handles membership payments.
- An email delivery provider that sends account codes and service emails.
- An identity verification provider that checks your age and identity.
- Automated moderation tools that help screen messages and photos.
- Professional advisers, such as accountants and lawyers, where needed.
- Public authorities and courts, when the law requires it or to protect members.
Other members
Signed-in members can see your profile and public photos, unless you use incognito mode. Private albums are visible only to members you grant access to. Your verification documents are never shown to other members.
International transfers and data retention
Some of our providers may process data outside your country.
Safeguards for transfers
When data is transferred to a country that does not offer an adequate level of protection, we rely on safeguards recognized by law, such as standard contractual clauses, and on additional security measures where needed. You can ask for more information at support@sugarchicks.com.
How long we keep data
| Data | How long we keep it |
|---|---|
| Account and profile data | While your account is open, then deleted within 30 days of closure |
| Selfie and ID images | Only as long as needed to complete the check or handle a dispute, then deleted |
| Verification result and date of birth | For as long as needed to prove the age check and to prevent banned or underage users from returning |
| Messages | While your account is open, then deleted, except messages linked to a report or legal claim |
| Reports and enforcement records | As long as needed for safety and to prevent removed members from returning |
| Payment and invoice records | For the period required by tax and accounting law |
| Logs and security records | For a limited period needed for security, then deleted |
Your privacy rights
You have rights over your personal data. Some depend on the law where you live.
What you can ask for
- Access to the data we hold about you and a copy of it.
- Rectification of inaccurate or incomplete data.
- Erasure of your data, where we have no legal reason to keep it.
- Restriction of processing in certain cases.
- Portability of the data you gave us, in a common machine-readable format.
- Objection to processing based on our legitimate interests.
- Withdrawal of consent at any time.
How to use your rights
Most profile data can be edited or deleted in your account settings. For any other request, write to support@sugarchicks.com from the email address linked to your account. We may ask you to confirm your identity before we act. We reply within the time the law sets.
Complaints
You have the right to lodge a complaint with a data protection supervisory authority, in particular in the country where you live, work or where you believe your rights were infringed. We would be glad to try to solve the issue first at support@sugarchicks.com.
Privacy features and security
SugarChicks is built for discretion.
Profiles stay off search engines
Member profiles are never indexed by search engines and are visible only to signed-in members.
Incognito and private albums
Incognito mode hides your profile from search, so only members you message can see it. You can grant and revoke access to each private album for each member.
Discreet billing
Charges appear on your card statement under a discreet billing descriptor.
Security
We protect data with encrypted connections, hashed passwords, access limited to people who need it and regular security checks. No system is perfectly secure, so please use a strong, unique password and tell us right away at support@sugarchicks.com if you suspect misuse of your account.
Children, changes and contact
A few final points about this privacy policy.
Children
SugarChicks is not for anyone under 18. We do not knowingly collect data from anyone under 18. Anyone under 18 who tries to join is rejected and blocked during verification. If you believe a person under 18 has used the service, write to support@sugarchicks.com and we will act at once.
Changes to this policy
We may update this policy when the service or the law changes. We tell members about important changes by email or in the account before they take effect.
Contact
The administrator of the sugarchicks.com service can be reached at support@sugarchicks.com for any privacy question or request. See also our terms of service and cookie policy.